00:25 Terry opens the show.
01:39 Dave talks about the Age of Persuasion. The Age of Persuasion can be heard on CBC Radio One , Saturdays at 11:30 am and may be found in podcast form. The show is produced by Pirate Radio and Television and is owned by Terry O’Reilly.
04:17 Terry introduces the idea of pulling out old discussions.
07:59 Dave talks about the bad form of reviewing communications strategies from the sidelines.
12:24 Terry talks to crisis planning and communications strategy.
13:00 Dave introduces the crisis communications clip from IPR #33 on November 14, 2006.
13:35 Issues management and crisis management are defined.
15:07 Dave talks about the distinction between a crisis plan and a crisis communications plan.
17:28 Terry references the Tylenol crisis.
19:27 Dave talks about speed to communications.
21:17 Terry talks about owning the crisis.
22:14 Dave discusses repairing images in a time of crisis.
26:27 Terry talks about the use of SM in crisis communications.
26:52 Terry talks to training.
28:50 Terry wraps the show.
This episode of Inside PR was produced by Janna Guberman.