Comments on: Inside PR #192 – Wednesday, February 17, 2010 http://www.insidepr.ca/index.php/2010/02/17/inside-pr-192-wednesday-february-17-2010/ Exploring the state of public relations Thu, 09 Feb 2012 12:08:09 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Danny Starr http://www.insidepr.ca/index.php/2010/02/17/inside-pr-192-wednesday-february-17-2010/comment-page-1/#comment-611168 Danny Starr Wed, 03 Mar 2010 17:55:51 +0000 http://www.insidepr.ca/?p=753#comment-611168 I am a fairly new listener to your show and I have to say that I'm really enjoying it so far... except maybe you should make it a bit longer as the discussion is often so good! Re: The TTC: I know you tend to look at things from only a PR perspective but seriously, the TTC is a badly broken organization and social media has only made it easier for their blatant contempt for their customers to be shared and therefore made obvious. And the union boss's comments did nothing to endear the union to the public and in fact, seems to have alienated them even further. Combined with the fact that they have openly criticized the person put in charge of helping them with customer service overhaul because he doesn't ride the TTC daily means that they have no idea how to make PR work for them. It's like they are taking the public out of PR! I am a fairly new listener to your show and I have to say that I’m really enjoying it so far… except maybe you should make it a bit longer as the discussion is often so good!

Re: The TTC: I know you tend to look at things from only a PR perspective but seriously, the TTC is a badly broken organization and social media has only made it easier for their blatant contempt for their customers to be shared and therefore made obvious. And the union boss’s comments did nothing to endear the union to the public and in fact, seems to have alienated them even further. Combined with the fact that they have openly criticized the person put in charge of helping them with customer service overhaul because he doesn’t ride the TTC daily means that they have no idea how to make PR work for them. It’s like they are taking the public out of PR!

]]> By: Eric Portelance http://www.insidepr.ca/index.php/2010/02/17/inside-pr-192-wednesday-february-17-2010/comment-page-1/#comment-607591 Eric Portelance Fri, 19 Feb 2010 00:50:42 +0000 http://www.insidepr.ca/?p=753#comment-607591 I listened to your discussion on the TTC with great interest. I live in Washington, DC where the local Metro system (operated by the WMATA) is experiencing similar, and perhaps even greater issues with their public image. Over the past year, we have seen a horrific Metro crash that killed 9 people, a number of maintenance crew killed in separate incidents, service cuts, personnel issues, major service disruptions, safety concerns, the resignation of the General Manager, and more. I can't help but think that both these organizations could learn a lot from the BART (Bay Area Rapid Transit - http://bart.gov/). Their use of social media is admirable. I listened to your discussion on the TTC with great interest. I live in Washington, DC where the local Metro system (operated by the WMATA) is experiencing similar, and perhaps even greater issues with their public image.

Over the past year, we have seen a horrific Metro crash that killed 9 people, a number of maintenance crew killed in separate incidents, service cuts, personnel issues, major service disruptions, safety concerns, the resignation of the General Manager, and more.

I can’t help but think that both these organizations could learn a lot from the BART (Bay Area Rapid Transit – http://bart.gov/). Their use of social media is admirable.

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