Inside PR 2.42: The Ten Commandments of Positivity

David Jones (and so will you) will be very happy that Gini Dietrich got a new recorder. Now MUCH better sound for you!

A few newsworthy things we discuss: The ban on UberTwitter (which has now been lifted) and this image of the social media Bermuda Triangle that Petya Georgieva sent to us.

This week, Martin Waxman talks about his 10 commandments for public relations, which Joe Thornley notes we tend to forget. These are eternal truths and include:

  1. Don’t lie
  2. Don’t spam
  3. Don’t overpromise
  4. Don’t pretend something is what it isn’t
  5. Be creative
  6. Remember yours isn’t the only story out there
  7. Know where you stand in the grand scheme of things
  8. Do what you say
  9. Smile
  10. Say thank you

These commandments are ethical-based and are a great reminder that spin sucks and bad PR is bad PR. Smiling goes a long way, which Gini discovered when a University of Michigan study was released showing bad moods are as contagious as the common cold.

It’s so easy to spread your bad mood around through email and the social web and we talk about how, as leaders, we need to be very cognizant of how we behave not only affects the people in front of us, but also morale and culture that can have a last effect. When is online conversation appropriate and when is it better to get out of your office and actually talk to people?

Don’t forget we’re recording live at PodCamp in Toronto THIS Saturday! We hope to see you there.

Do you have comments? Send us an email or an audio comment to insideprcomments@gmail.com, join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin WaxmanJoe Thornley, and me on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.41 – Congratulations to Terry Fallis and a few ‘true’ confessions

Skype issues meant we broke from our usual Friday recording time and instead talked on Monday – which meant Gini and I could extend our birthday celebrations a few more days…

We start with listener comments, first from Megan Getter, a student in Barbara Nixon’s PR class, who contends Kenneth Cole’s mis-tweet is similar to the poor judgment in the Groupon ad on the Superbowl.  Gini mentions Dino Dogan who wrote a blog post about how some brands seem to be setting out to create controversy when promoting their products.  Another listener, Liz, responds to our discussion on the Internet shutdown in Egypt and likens open online access to the right of free speech.  Finally, Victoria Procunier asks about LinkedIn product recommendations. Gini believes we should filter through what’s real in the same way we filter reviews on other sites.

Joe congratulates Terry Fallis, Inside PR and Thornley Fallis co-founder, on his first novel’s selection as the essential Canadian novel of the decade in the Canada Reads competition. It’s a literary and social media success story and a great case study or publishers. It’s also a terrific read!

Today’s main topic is a site called Americans Against Food Taxes, which bills itself as a “coalition of concerned citizens, responsible individuals, financially strapped families, small and large businesses in communities across the country – opposed to the government tax hikes on food and beverages, including soda, juice drinks, and flavoured milks”.  Joe points out the site is sponsored by organizations that sell or manufacture sweetened drinks and wonders if this isn’t an example of astroturfing. We discuss the implications and ethics around these types of sites and their impact on PR. If any of you have further insight on the group, we’d love to hear from you.

This is the first week for a new feature where we talk about a recent post on our blogs.  Gini discusses her take on the Groupon Superbowl ad and I mention being SAD – that is, having split-attention disorder.

A quick reminder that we’re doing a live recording of Inside PR at PodCamp Toronto, with special guests Terry Fallis and Dave Jones!  It’s an interactive session, so please bring your questions and comments. Hope to see you there.

Let us know what you think!

Send us an email or an audio comment to insideprcomments@gmail.com, join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and Gini Dietrich on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

(posted by MW.)

Inside PR 2.40 – Taking it to the people

It’s the week after the snowstorm – and Inside PR is digging out from under the snowbanks – or at least Gini Dietrich is.

Lots to talk about this week

Joe observed a pair of extraordinary presentations by Linda Williamson and Elena Yunusov from the Office of the Ombudsman of Ontario and Scott Mills from Toronto Police Services that dealt with the demonstrations and conduct of the police during last summer’s G20 Summit in Toronto. Both the Ombudsman and Toronto Police Services use social media – and both were remarkably candid about their experience and the lessons they learned.

Gini takes us through the Kenneth Cole #Cairo fiasco on Twitter. Gini reminds us that companies trying to raise their profile through stunts should remember that all PR is not good PR. Martin draws on his background in comedy to point out that gallows humour is a tough thing to pull off. I suggest that hashtag for Kenneth Cole’s tweeting should have been #Crass.

And to close out the show, Martin talks about Twitter’s appearance in a recent episode of Gray’s Anatomy. Martin, is Gray’s Anatomy still on the air?

Join us at Podcamp Toronto

We’ve scheduled a live Inside PR recording on February 26 at Podcamp Toronto. If you’re planning to attend Podcamp, please join us to take part in the live recording.

Let us know what you think

Send us an email or an audio comment to insideprcomments@gmail.com, join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and Gini Dietrich on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.39 – LinkedIn Recommendations and Social Networks In Egypt

We’re trying something new starting this week. Rather than give you the time sections of the podcast, we’re taking a cue from NPR and writing an accompanying blog post with each podcast.

So here we are…on our 39th (can that be right??) episode of Inside PR. This week we answer a bunch of questions from our listeners and we touch on the crisis in Egypt.

Shel Holtz sends in an audio question (we love him!) and Guy Skipworth asks about former employees having online relationships with your clients after they leave your agency. You can listen to our discussion about both in the podcast.

Long-time listener Danny Starr says,

“Just catching up on old episodes and the discussion on “making” viral video was really good. One thing that I think needs to be pointed out about viral video is that you never know what’s going to hit it big… and while there are things you can do like capture something funny or unexpected in the footage, I think that anyone setting out to achieve the result of having a video go viral – and we need to be clear that viral is a result, not really a strategy – needs to be putting up many different things.”

The thing is, Danny, we agree with you. In fact, at Arment Dietrich, when we get a call about making a viral video, we always joke internally that we’ll create the video the client wants and then have two guys kicking each other in the nuts so it does go viral. Not really a strategy, but we’re certain it would work! And yes, I say “nuts” in the recording.

And, while we don’t spend much time talking about what’s going on in Egypt, we do ask (and answer) an important question, “Is Internet use a human right?

Hope you enjoy this week’s Inside PR!

And tell us…what do you think of the new format? Do you have other comments? Send us an email or an audio comment to insideprcomments@gmail.com, join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and me on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.