{"id":1821,"date":"2012-02-09T06:57:55","date_gmt":"2012-02-09T11:57:55","guid":{"rendered":"https:\/\/www.insidepr.ca\/?p=1821"},"modified":"2012-02-09T06:57:55","modified_gmt":"2012-02-09T11:57:55","slug":"inside-pr-2-87-we-wont-delete-your-comments","status":"publish","type":"post","link":"https:\/\/www.insidepr.ca\/index.php\/2012\/02\/09\/inside-pr-2-87-we-wont-delete-your-comments\/","title":{"rendered":"Inside PR 2.87: We won&#8217;t delete your comments"},"content":{"rendered":"<div class=\"powerpress_player\" id=\"powerpress_player_6050\"><audio class=\"wp-audio-shortcode\" id=\"audio-1821-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/prworks\/IPR_287_FINAL.mp3?_=1\" \/><a href=\"http:\/\/traffic.libsyn.com\/prworks\/IPR_287_FINAL.mp3\">http:\/\/traffic.libsyn.com\/prworks\/IPR_287_FINAL.mp3<\/a><\/audio><\/div><p class=\"powerpress_links powerpress_subscribe_links\">Subscribe: <a href=\"https:\/\/itunes.apple.com\/ca\/podcast\/inside-pr\/id137886027?mt=2&amp;ls=1#episodeGuid=https%3A%2F%2Fwww.insidepr.ca%2F%3Fp%3D1821\" class=\"powerpress_link_subscribe powerpress_link_subscribe_itunes\" target=\"_blank\" title=\"Subscribe on Apple Podcasts\" rel=\"nofollow\">Apple Podcasts<\/a> | <a href=\"https:\/\/www.insidepr.ca\/index.php\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_rss\" target=\"_blank\" title=\"Subscribe via RSS\" rel=\"nofollow\">RSS<\/a><\/p><p>[display_podcast]<\/p>\n<p>It\u2019s been an interesting week around the web with lessons about good and not-so-good communications.\u00a0 Gini mentions the <a href=\"http:\/\/spinsucks.com\/communication\/komen-provides-excellent-crisis-management-case-study\/\" target=\"_blank\">blog post<\/a> she wrote about the Susan G. Komen Foundation and how its decision to unplug their funding from Planned Parenthood\u2019s breast cancer screenings created a huge outpouring of support for Planned Parenthood and a reputation issue for Komen.<\/p>\n<p>She talks about how poorly Komen handled communications around the issue including deleting comments from its Facebook page. She and a few people tried a test where they posted comments \u2013 from benign to negative \u2013 and took screen captures of their posts. \u00a0The organization removed them all. She wonders why Komen didn\u2019t consult with its communications advisors in advance to develop scenarios, messages and a crisis plan.<\/p>\n<p>By now most of us have heard that based on the outcry, Komen reversed its decision.<\/p>\n<p>We all agree deleting comments after the fact is one of the worst things organizations can do and they should decide at the outset whether or not they\u2019ll accept comments and build trust via an open conversation.<\/p>\n<p>Joe talks about <a href=\"http:\/\/radioroyalyork.ca\/\" target=\"_blank\">Radio Royal York\u2019s<\/a> public video welcome to Blissdom organizers who were visiting Toronto.\u00a0 He hasn\u2019t decided if it\u2019s a mistake or a good way to engage with a customer and asks if anyone else had seen something similar. \u00a0However, the situation is somewhat moot. At the time of writing, the video has been removed.<\/p>\n<p>In case you missed it, our last topic is the upcoming Facebook IPO and the company&#8217;s disclosure that the majority of its revenue comes from ad dollars.<\/p>\n<p>In fact, the big three social media players &#8211; Facebook, Twitter and Google+ &#8211; are all media companies of sorts and have finally figured out now they monetize their innovations &#8211; by selling us (and our data). There\u2019s no doubt they\u2019re great networks that extend the scope of our relationships, but we are still the product.<\/p>\n<p>Martin wonders how they\u2019ll deal with large policy issues like freedom of speech and feels governments should monitor the situation to ensure we keep the Internet open. \u00a0Joe isn\u2019t happy with that type of intervention \u2013 he\u2019d rather see governments focus on education and standards.<\/p>\n<p>Next week is Social Media Week in various cities around the world.\u00a0 Here\u2019s where to get a <a href=\"http:\/\/socialmediaweek.org\/\">full list of events<\/a>.\u00a0 And if you\u2019re in Toronto on February 17, <a href=\"http:\/\/www.meetup.com\/third-tuesday-toronto\/events\/50230502\/\" target=\"_blank\">Third Tuesday Toronto<\/a> is hosting a breakfast event on open government featuring <a href=\"https:\/\/twitter.com\/tonyclementcpc\" target=\"_blank\">Tony Clement<\/a>, M.P., President of the Treasury Board of Canada. It should be a lively discussion.<\/p>\n<p>And that\u2019s a wrap! We\u2019ll talk to you next week.<\/p>\n<p>*************************************************<\/p>\n<p>Send us an email or an audio comment to\u00a0<a href=\"mailto:insideprcomments@gmail.com\">insideprcomments@gmail.com<\/a>, join the\u00a0<a href=\"http:\/\/www.facebook.com\/group.php?gid=101489863251163\" target=\"_blank\">Inside PR Facebook<\/a> group, leave us a comment here, message us\u00a0<a href=\"http:\/\/twitter.com\/inside_pr\">@inside_pr<\/a> on Twitter, or connect with\u00a0<a href=\"http:\/\/twitter.com\/ginidietrich\" target=\"_blank\">Gini Dietrich<\/a>,\u00a0<a href=\"http:\/\/twitter.com\/thornley\" target=\"_blank\">Joe Thornley<\/a>, and\u00a0<a href=\"http:\/\/twitter.com\/martinwaxman\">Martin Waxman<\/a> on Twitter.<\/p>\n<p>Our theme music was created by\u00a0<a href=\"http:\/\/www.fortheloveofrecords.com\/\">Damon de Szegheo<\/a>;\u00a0<a href=\"http:\/\/www.rogerdey.com\/\">Roger Dey<\/a> is our announcer.<\/p>\n<p>This week\u2019s episode was produced by\u00a0<a href=\"http:\/\/twitter.com\/kristinesimpson\" target=\"_blank\">Kristine Simpson<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[display_podcast] It\u2019s been an interesting week around the web with lessons about good and not-so-good communications.\u00a0 Gini mentions the blog post she wrote about the Susan G. Komen Foundation and how its decision to unplug &hellip;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[496,387,950,605,149,27,946,952,606,33],"class_list":["post-1821","post","type-post","status-publish","format-standard","hentry","category-pr","tag-facebook","tag-gini-dietrich","tag-inside-pr","tag-issues-management","tag-joe-thornley","tag-martin-waxman","tag-pr","tag-social-media","tag-susan-g-komen-foundation","tag-third-tuesday"],"_links":{"self":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts\/1821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/comments?post=1821"}],"version-history":[{"count":0,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts\/1821\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/media?parent=1821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/categories?post=1821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/tags?post=1821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}