{"id":3693,"date":"2014-08-07T07:22:06","date_gmt":"2014-08-07T11:22:06","guid":{"rendered":"https:\/\/www.insidepr.ca\/?p=3693"},"modified":"2014-12-22T12:37:51","modified_gmt":"2014-12-22T17:37:51","slug":"inside-pr-3-81-penalties-for-bad-reviews-and-questions-about-online-privacy","status":"publish","type":"post","link":"https:\/\/www.insidepr.ca\/index.php\/2014\/08\/07\/inside-pr-3-81-penalties-for-bad-reviews-and-questions-about-online-privacy\/","title":{"rendered":"Inside PR 381: Penalties for bad reviews and questions about online privacy"},"content":{"rendered":"<div class=\"powerpress_player\" id=\"powerpress_player_9050\"><audio class=\"wp-audio-shortcode\" id=\"audio-3693-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/prworks\/IPR_381_FINAL.mp3?_=1\" \/><a href=\"http:\/\/traffic.libsyn.com\/prworks\/IPR_381_FINAL.mp3\">http:\/\/traffic.libsyn.com\/prworks\/IPR_381_FINAL.mp3<\/a><\/audio><\/div><p class=\"powerpress_links powerpress_subscribe_links\">Subscribe: <a href=\"https:\/\/itunes.apple.com\/ca\/podcast\/inside-pr\/id137886027?mt=2&amp;ls=1#episodeGuid=https%3A%2F%2Fwww.insidepr.ca%2F%3Fp%3D3693\" class=\"powerpress_link_subscribe powerpress_link_subscribe_itunes\" target=\"_blank\" title=\"Subscribe on Apple Podcasts\" rel=\"nofollow\">Apple Podcasts<\/a> | <a href=\"https:\/\/www.insidepr.ca\/index.php\/feed\/podcast\/\" class=\"powerpress_link_subscribe powerpress_link_subscribe_rss\" target=\"_blank\" title=\"Subscribe via RSS\" rel=\"nofollow\">RSS<\/a><\/p><p>Martin here.<\/p>\n<p>This week, the gang&#8217;s together again&#8230;and we start by talking about a business that charges customers a penalty for negative online reviews.<\/p>\n<p>Whaa?<\/p>\n<p>In case you missed it, a hotel in upstate New York said it would\u00a0levy\u00a0a fine of $500 for bad reviews written by guests.<\/p>\n<p>The company has since recanted the story claiming\u00a0it was a joke that harkened back to a long-past wedding and they never removed the policy. Gini likens this to businesses that pay for positive reviews and says you can\u2019t dictate what people say about you online good or bad. You just have to provide the best experience and customer service you can, listen and address issues. Here\u2019s a <a href=\"http:\/\/consumerist.com\/2014\/08\/04\/ny-hotel-fines-brides-and-grooms-500-for-each-negative-reviews-posted-by-their-wedding-guests\/\" target=\"_blank\">link to the story<\/a>\u00a0for details.<\/p>\n<p>We switch gears and discuss\u00a0a study on <a href=\"http:\/\/craigconnects.org\/2014\/07\/is-there-such-a-thing-as-online-privacy.html\" target=\"_blank\">online privacy<\/a>\u00a0by <a href=\"https:\/\/twitter.com\/craignewmark\" target=\"_blank\">Craig Newmark<\/a> and others that offers some insightful\u00a0results. One of the main findings is that two-thirds of us either skim or don\u2019t bother to read the terms of service. Which means we don&#8217;t know what we&#8217;re agreeing to\u00a0or what rights we&#8217;re signing away.<\/p>\n<p>Gini, Joe and I did a straw poll and it turns out the three of us all fall in that 66 per cent majority.<\/p>\n<p>That&#8217;s not a good thing\u2026<\/p>\n<p>Joe links this to news that when Google receives a request under Europe&#8217;s right to be forgotten legislation, it has been informing webmasters about it before it takes down the links-in-question.<\/p>\n<p>According to the <a href=\"http:\/\/blogs.wsj.com\/digits\/2014\/07\/31\/google-says-it-has-right-to-notify-publishers-of-requests-to-be-forgotten\/\" target=\"_blank\">WSJ<\/a>, Google claims that alerting publishers to impending removals is the only way they can respond with their side of the story.<\/p>\n<p>Joe\u2019s concern is that we\u2019re giving a private company the ability to make decisions about our privacy and rights based on its commercial self-interests.<\/p>\n<p>I think the\u00a0situation is similar to one we\u2019ve always had with media: they have their own agendas, yet we trust them to filter stories and news.<\/p>\n<p>It\u2019s certainly a complex issue.<\/p>\n<p>What do you think? About penalizing or paying for reviews? About reading terms of service, about the right to be forgotten\u2026<\/p>\n<p>******************************************************************<\/p>\n<p><strong style=\"font-style: inherit;\">We\u2019d love to hear your thoughts.<\/strong><\/p>\n<p>Send us an email or an audio comment to\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"mailto:insideprcomments@gmail.com\">insideprcomments@gmail.com<\/a>, join the\u00a0<a style=\"font-style: inherit; color: #4585bf;\" title=\"FIR Podcast Community\" href=\"https:\/\/plus.google.com\/u\/0\/communities\/112349929544876511942\" target=\"_blank\">FIR Google+ Community<\/a>, join the\u00a0<a style=\"font-style: inherit; color: #4585bf;\" title=\"Inside PR Community on Google+\" href=\"https:\/\/plus.google.com\/u\/0\/communities\/107220947721041165633\" target=\"_blank\">Inside PR Google+ Community<\/a>, join the\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/www.facebook.com\/group.php?gid=101489863251163\" target=\"_blank\">Inside PR Facebook<\/a>\u00a0group, leave us a comment here, message us\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/twitter.com\/inside_pr\">@inside_pr<\/a>\u00a0on Twitter, or connect with\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/twitter.com\/ginidietrich\" target=\"_blank\">Gini Dietrich<\/a>,\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/twitter.com\/thornley\" target=\"_blank\">Joseph Thornley<\/a>, and\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/twitter.com\/martinwaxman\">Martin Waxman<\/a>\u00a0on Twitter.<\/p>\n<p><strong style=\"font-style: inherit;\">Thank you to the people behind Inside PR<\/strong><\/p>\n<p>Our theme music was created by\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/www.fortheloveofrecords.com\/\">Damon de Szegheo<\/a>;\u00a0<a style=\"font-style: inherit; color: #4585bf;\" href=\"http:\/\/www.rogerdey.com\/\">Roger Dey<\/a>\u00a0is our announcer.<\/p>\n<p>Inside PR is produced by\u00a0<a style=\"font-style: inherit; color: #4585bf;\" title=\"Ashlea LeCompte on Twitter\" href=\"http:\/\/twitter.com\/ashlealecompte\">Ashlea LeCompte<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Martin here. This week, the gang&#8217;s together again&#8230;and we start by talking about a business that charges customers a penalty for negative online reviews. Whaa? In case you missed it, a hotel in upstate New &hellip;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,12],"tags":[387,183,950,149,27,849,540,44,848,835,952],"class_list":["post-3693","post","type-post","status-publish","format-standard","hentry","category-pr","category-social-media","tag-gini-dietrich","tag-google","tag-inside-pr","tag-joe-thornley","tag-martin-waxman","tag-online-reviews","tag-privacy","tag-public-relations","tag-reviews","tag-right-to-be-forgotten","tag-social-media"],"_links":{"self":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts\/3693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/comments?post=3693"}],"version-history":[{"count":18,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts\/3693\/revisions"}],"predecessor-version":[{"id":3843,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/posts\/3693\/revisions\/3843"}],"wp:attachment":[{"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/media?parent=3693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/categories?post=3693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insidepr.ca\/index.php\/wp-json\/wp\/v2\/tags?post=3693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}