Inside PR 488: Make that a Pizzum to go

Consumer Beware

Does Amazon have a problem with Bot reviews? Are your purchase decisions influenced by the reviews that you read on Amazon? Just like fake news and fake people on Twitter and other social media platforms, we need to be constantly skeptical about what we read and see. The number one rule of online reviews? Do your research before you click. Consumer beware.

Influencer Disclose

And when it comes to endorsements, the FTC makes it clear that influencers really must disclose any paid sponsorships or promotions connected to any of their social media posts. This is something about which PR professionals should be constantly mindful. However, we all can point to examples of PR people who post about client-related matters without any disclosure. We’ve all lapsed on occasion. But its’ essential that we keep this top of mind and observe the rules. Influencer disclose.

Come for the Content. Stay for the Team

Would you join the PR dream team? Gini has created the PR Dream Team as an online PR support community. Since launching in beta in February, PR practitioners have joined to learn from one another and help one another with common issues and challenges that we all have. Come for the content. Stay for the team.

It’s your turn.

We’d love to know what you think about the topics we discussed as well as your suggestions for questions you’d like answered or topics for future shows. Leave a comment on the blog, send us an email or an audio comment to [email protected], leave a comment on the Inside PR Facebook group or the FIR Podcast Network Facebook group, We’re also on Twitter. We’re @inside_pr or connect directly with Gini DietrichJoseph Thornley, and Martin Waxman.


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Thank you to the people behind Inside PR. Our theme music was created by Damon de SzegheoRoger Dey is our announcer. Inside PR is produced by Joseph Thornley.

Inside PR 381: Penalties for bad reviews and questions about online privacy

Martin here.

This week, the gang’s together again…and we start by talking about a business that charges customers a penalty for negative online reviews.


In case you missed it, a hotel in upstate New York said it would levy a fine of $500 for bad reviews written by guests.

The company has since recanted the story claiming it was a joke that harkened back to a long-past wedding and they never removed the policy. Gini likens this to businesses that pay for positive reviews and says you can’t dictate what people say about you online good or bad. You just have to provide the best experience and customer service you can, listen and address issues. Here’s a link to the story for details.

We switch gears and discuss a study on online privacy by Craig Newmark and others that offers some insightful results. One of the main findings is that two-thirds of us either skim or don’t bother to read the terms of service. Which means we don’t know what we’re agreeing to or what rights we’re signing away.

Gini, Joe and I did a straw poll and it turns out the three of us all fall in that 66 per cent majority.

That’s not a good thing…

Joe links this to news that when Google receives a request under Europe’s right to be forgotten legislation, it has been informing webmasters about it before it takes down the links-in-question.

According to the WSJ, Google claims that alerting publishers to impending removals is the only way they can respond with their side of the story.

Joe’s concern is that we’re giving a private company the ability to make decisions about our privacy and rights based on its commercial self-interests.

I think the situation is similar to one we’ve always had with media: they have their own agendas, yet we trust them to filter stories and news.

It’s certainly a complex issue.

What do you think? About penalizing or paying for reviews? About reading terms of service, about the right to be forgotten…


We’d love to hear your thoughts.

Send us an email or an audio comment to [email protected], join the FIR Google+ Community, join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini DietrichJoseph Thornley, and Martin Waxman on Twitter.

Thank you to the people behind Inside PR

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

Inside PR is produced by Ashlea LeCompte.